Yahoo Accused of Email Trick

Yahoo has been accused of deliberately making it difficult for customers to migrate to another email provider after it disabled email-forwarding.

19:48 13 October 2016

Yahoo has disabled it email-forwarding feature which customers can use to automatically migrate to another email provider. The move, which the company described as temporary, came after a massive breach of customer data and accusations that it allowed the US government to spy on emails.

 

In a statement, Yahoo said: "We're working to get auto-forward back up and running as soon as possible because we know how useful it can be to our users. The feature was temporarily disabled as part of previously planned maintenance to improve its functionality between a user's various accounts. Users can expect an update to the auto-forward functionality soon. In the meantime, we continue to support multiple account management. "

 

However, some customers said that the timing was “extremely suspicious.”

 

Business owner Brian McIntosh said that such a feature has been "a basic concept for 15 years for just about every email provider out there"

 

"All of a sudden it's under development. And only at Yahoo,"

 

There are also reports that customers of BT, which outsources its webmail hosting to Yahoo, are unable to delete BT Yahoo email services.

 

A spokesperson told the BBC: "We apologise to customers who have been unable to delete their Yahoo account. We are working quickly to sort this out and expect to have this fixed soon."