Tesco Bank Customers hit by Fraudsters

Tesco Bank current account customers have complained about money being withdrawn without permission and cards being blocked.

16:44 08 November 2016

Thousands of Tesco Bank current account savings customers are complaining about cards being blocked, long delays to get through to the bank on the phone, and money being withdraw without permission, with some saying they have lost hundreds of pounds. 

 

One customer, Alan Baxter from Berwick-upon-Tweed said he had lost £600. 

 

He said: "Tesco said they couldn't offer me emergency funds but would offer £25 as a goodwill gesture.

 

"I've got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won't be able to pay."

 

The bank has confirmed that “suspicious activity” has been identified by its anti-fraud systems and that “thousands but less than 10,000” customers were affected. On Sunday evening, the bank said that it had spoken to the majority of the affected customers who were informed that stolen money would be refunded from Monday onwards and “within 24 business hours.” 

 

The bank added: "We can reassure our customers that they will not lose out as a result."