Avoid Roaming Charges

Citizens Advice warned holidaymakers about using the internet on their mobile phones abroad as it could cost more than the holiday itself.

23:09 14 August 2015

Citizens Advice has warned holidaymakers the charges that they will incur should they opt to use the internet on their mobile phone. The charity said that the costs could be more expensive than the holiday itself. The charity also called on the Government and providers to give customers more warning and work on a voluntary price cap.

 

Citizens Advice chief executive Gillian Guy said: "The market shouldn't be a lottery where some customers can be unwittingly plunged into life-changing amounts of debt just because they used their phone.

"A voluntary price cap would help better protect customers and companies could do more by giving more warnings to customers if their bills start to rise."

 

Within the EU, internet users are charged up to 17p per megabyte. However, this is not application outside the EU where roaming rate per megabyte can be as high as £12.50.

 

This means that watching an episode of Eastenders is charged £32 inside EU but it can cost up to £1,360 in Turkey.